FAQS – Frequently Asked Questions
It is only natural that hardwood floors will show signs of wear over time. You can expect years of beauty from your floor by observing a few precautions and maintaining regular cleaning and maintenance routines.
- Keep dirt, sand, grit and water off the floor by placing outside mats in front of all entrances to your home
- Sweep or vacuum regularly to rid the floor of dust and grit that can scratch the finish
- Remove shoes with spiked or damaged heels before walking on the floor to prevent scratches and dents
- Keep pets’ claws trimmed, paws clean and free of dirt or soil
- Always apply felt pads under any furniture or chair legs to prevent scratches and to ease movement. Keep pads clean at all times and regularly check and replace as necessary
- Protect the floor when moving heavy furniture or large appliances. Place on mat or piece of plywood and slide smoothly over floor
- Use non-slip rugs in high wear areas, i.e. in heavily travelled spots and pivot points such as room entries and stair landings
- Never flood or wet mop the floor with water or any other liquid products. If moping the floors, ensure that the water is very hot (which allows it to evaporate quickly) and damp. Ring out the water as best as you can before applying it to your hardwood
- Wipe up spills immediately with damp cloth
- Exposure to sunlight with its UV rays accelerates oxidation and aging of materials. This may change the colour of the floor. Periodically rearrange the furniture to allow the floor to age evenly.
Maintenance and Drying for Refinished or Finished on Site Hardwoods
- Wait 48 hours before placing any furniture back in the rooms. This allows the finish to fully dry
- Wait 30 days before cleaning your floors as the finish is still curing. To clean or maintain your hardwood during this period, avoid any products but you are welcome to clean your floors with a dry mop or a very damp cloth. Regular vacuums are encouraged to remove grit.
- Do not allow painters to tape the perimeter of the room in the first 30 days. During the first 30 days the finish is in its curing stages, tape could remove the finish.
- Never use any of the following products (or products similar in nature) on your floor: ammonia-based cleaners, acrylic finishes, wax-based products, bleach, polishes, abrasive cleaning soaps, or acidic materials such as vinegar. Many of these products pit or etch the finish of your flooring or prevent the proper use of recommended maintenance materials.
- You can purchase cleaner specified for your finish at our store location. With the cleaners, thoroughly clean the floor with Hardwood Spray Cleaner using SamaN’s maintenance kits, which include a mop and cotton replacement pad. Spray the floor cleaner directly onto the mop head and apply. Avoid spraying the cleaner directly onto your hardwood as this could cause a build up. DO NOT allow excess Hardwood Spray Cleaner to remain on the floor’s surface.
- We encourage our clients to also read our “Wood Protection” document, which explains humidity control.
Each finish has their benefits as well as disadvantages. We sell and use 3 types of finish: Polyurethane, Waterbased and Tung Oils.
Polyurethane finished were commonly used years ago and were one of the most common finishes provided on the market. It is amber in color and even though it is a very durable finish, the VOC content is high and becomes very smelly. It also takes longer to dry, which means you’ll have to be off your hardwood for at least 24-48 hours.
Water based finishes are becoming very popular, as they dry quicker and have a low VOC content, meaning the smell is easily managed. Water based finishes are also our go-to for pastel colors, it is clear in color and it does not affect the color of the stain.
Tung Oil finishes are also becoming very popular as it has a European look. There is essentially no sheen and is completely natural. This finish is easily maintained as any scratches can be touched up with oil. It does require regular maintenance however, as the oil will need to be re-coated. The time between coats depends on the amount of traffic you have.
Follow the manufacturer’s recommendations for acclimation of the wood.
Make sure hardwood flooring is sitting flat in the areas where it will be installed for at least 72 hours.
However check with the manufacturer as this time could vary.
Yes. This is where Engineered Hardwood Flooring is your best option; we have many to choose from.
Alternatively, we sell laminate and vinyl flooring that are suited for below house grade.
Visit us in our showroom!
In most cases yes, we recommend giving us a quick call!
We are happy to send an estimator on site to look at the repair to see if it is something we can do for you.
Alternatively you can email us photos at firstname.lastname@example.org for a quick answer.
We recommend using felt or rubber pads under all furniture.
Make sure you are keeping up with regular maintenance like a quick dry mop or vacuum, as grit will be your hardwoods worst enemy!
If you have pets, we recommend trimming their nails regularly to avoid more wear on the product.
This depends on what you have had installed.
We always recommend following the manufacturer’s recommendations with maintenance if you chose a pre-finished product.
In the event that you have had hardwood finished on site, give us a call!
We are happy to explain what finish was used and what we recommend for maintenance.
Pre-finished Hardwood Flooring woods are factory made and ready to install.
They come in many different colors, sheens and width options.
Usually pre-finished hardwood flooring products only come available as is and cannot be altered.
Finished on site hardwood flooring is completely custom.
The unfinished hardwood is installed, stained, and finished in house.
Finished on site hardwood flooring allows clients to choose everything from species, width, thickness, engineered or solid, colors and sheens.
Because the work is custom, it allows clients to create their dream floors!
Keep in mind that finished on site work does take longer to complete as drying times come into play, it also required in some cases for clients to leave their house during the process.
Of course you can!
We have a showroom where you can choose and purchase any of the products we well.
We do not need to be the installers.
If you do wish to have us install the wood, ask the sales representative.
We are happy to book a free-of-charge appointment with one of our estimators.
A common misconception is that engineered hardwood is not real wood, both solid and engineered hardwood are in fact 100% real wood. The differences are in the construction and how they are made, as well as where they can be installed.
This type of wood is described right in the name – a solid piece of hardwood! The benefit of solid wood is the fact that it can be sanded numerous times throughout its lifetime. They usually come about ¾ of an inch thick.
Solid woods can only be installed above grade, and usually don’t exceed 4 ¼ widths.
This type of wood is very stable. It is made with multiple layers of plywood – usually going in different directions with an adhered veneer of wood as the top layer. It is available in many different widths wider than 4 ¼ and can be installed above or below grade!
When choosing an engineered product, be sure to look at the wear layer. Anything over 2mm can be refinished in the future.
What Customers Think of Our Hardwood Flooring Services
The group of men that did the work for us were extremely reliable, punctual and professional at all time.
They answered all of our questions and were very helpful with our thoughts and concerns.
Our flooring looks better than we had ever imagined.
Thank you again to all the staff.
I just love coming home and seeing the great results.
When people ask me who did my floors I tell them they should only go to the boys at Antique Hardwood Flooring.
Many thanks and keep up the good work.